Bldg 1414 Arkansas Ave.
Rm 4

Hours of Operation
Monday-Friday 0830-1530

Closed every fourth Thursday of the month

Closed on Weekends, AFDW Family Days & Holidays

Joint Base Andrews

Customer Support

The Customer Support Element is responsible for three main programs:  ID Cards/DEERS Updates, INTRO (in-processing new members), and Leaveweb.  A detailed description and information is provided below for each program. 
To contact a Customer Service agent, dial 301.981.1776.

ID Cards/DEERS Updates Services:  Please note the Joint Base Andrews MPS experiences longer than usual wait times due to high customer frequency (90 min to 3 hour wait times).  We take pride in serving all our customers; however, we suggest that it may be a faster experience for customers to visit another DEERS facility in the area/on-base than to wait at JBA.  There are additional ID Cards/DEERS facility locations in the National Capital Region.  A list of these facilities, their addresses, and hours are below (listed by hours of operation available to the public):

All facilities below are closed on Weekends and Federal Holidays


Downloadable files:

Customer Service Brochure

How to Complete DD1172 for DEERS Enrollment

Make an appointment at https://rapids-appointments.dmdc.osd.mil



What's Happening on Facebook