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Military Personnel Flight


Bldg 1414 Arkansas Rd.

Joint Base Andrews, Maryland 


Room 4


(301) 981-4141


Hours of Operation
Mon-Fri: 8:00am-3:00pm

*The ID Card office is by appointment only on Mon-Wed and Fri. Walk-ins are accepted on Thu from 8:00am-4:00pm, or once capacity is reached. Wait times can be long, so please plan accordingly. Appointments can be made at

Closed on Weekends, and Holidays

*Make an ID Card appointment at:



Military Personnel Section ICE Comment


The Customer Support Element is responsible for three main programs: ID Cards/DEERS Updates, INTRO (in-processing for new members), and Leaveweb. A detailed description and information is provided below for each program. To contact a customer service agent, call (301) 981-4141.

ID Cards/DEERS Updates Services: Please note that the Joint Base Andrews MPF experiences longer than usual wait times due to high customer frequency (90-min to 3-hour wait times). We take pride in serving all of our customers; however, we suggest that it may be a faster experience for customers to visit another DEERS facility in the area or on-base rather than wait at JBA. There are additional ID Cards/DEERS facilities located within the National Capital Region.  

*Make an appointment at:

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