Customer Support


Bldg 1414 Arkansas Dr.

Joint Base Andrews, Maryland 



Room 4




Hours of Operation
Monday-Friday 0730-1600

2nd & 4th Thursday of the month: ID Cards will Open at 0830


Closed on Weekends, AFDW Family Days and Holidays


The Customer Support Element is responsible for three main programs:  ID Cards/DEERS Updates, INTRO (in-processing new members), and Leaveweb.  A detailed description and information is provided below for each program.  
To contact a Customer Service agent, dial 301.981.1776.


ID Cards/DEERS Updates Services:  Please note the Joint Base Andrews MPS experiences longer than usual wait times due to high customer frequency (90 min to 3 hour wait times).  We take pride in serving all our customers; however, we suggest that it may be a faster experience for customers to visit another DEERS facility in the area/on-base than to wait at JBA.  There are additional ID Cards/DEERS facility locations in the National Capital Region.  A list of these facilities, their addresses, and hours are below (listed by hours of operation available to the public):


All facilities below are closed on Weekends and Federal Holidays


Downloadable files:


Customer Service Brochure


How to Complete DD1172 for DEERS Enrollment


Make an appointment at

*Need a retiree/dependent ID card? JBA MPF has installed two new kiosks for renewing or replacing retiree/dependent ID cards located at the Community Commons and in the BX food court. Just bring two forms of ID and skip the line!

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This is an unofficial DoD website. Eligible users of the Force Support Squadron activities are active duty military, military retirees, reservists, Department of Defense civilian employees and family members of military identification card holders. This website is a services provided as a public service by the Force Support Squadron, Joint Base Andrews and is intended for use by the public for viewing and retrieving information only.