Bldg 1414 Arkansas Dr.
Joint Base Andrews, Maryland
Hours of Operation
2nd & 4th Thursday of the month: ID Cards will Open at 0830
Closed on Weekends, AFDW Family Days and Holidays
The Customer Support Element is responsible for three main programs: ID Cards/DEERS Updates, INTRO (in-processing new members), and Leaveweb. A detailed description and information is provided below for each program.
To contact a Customer Service agent, dial 301.981.1776.
ID Cards/DEERS Updates Services: Please note the Joint Base Andrews MPS experiences longer than usual wait times due to high customer frequency (90 min to 3 hour wait times). We take pride in serving all our customers; however, we suggest that it may be a faster experience for customers to visit another DEERS facility in the area/on-base than to wait at JBA. There are additional ID Cards/DEERS facility locations in the National Capital Region. A list of these facilities, their addresses, and hours are below (listed by hours of operation available to the public):
All facilities below are closed on Weekends and Federal Holidays
Make an appointment at https://rapids-appointments.dmdc.osd.mil
*Need a retiree/dependent ID card? JBA MPF has installed two new kiosks for renewing or replacing retiree/dependent ID cards located at the Community Commons and in the BX food court. Just bring two forms of ID and skip the line!