CUSTOMER SUPPORT

Address

Bldg 1414 Arkansas Dr.

Joint Base Andrews, Maryland 

20762

Room 4

Phone

301-981-1776

 

Hours of Operation
Mon-Fri: 9:00am-3:00pm

The ID Card office remains open on the 2nd & 4th Thursday of the month from 9:00am-3:00pm.

 

Closed on Weekends, AFDW Family Days and Holidays

*Make an appointment at: https://idco.dmdc.osd.mil/idco/locator

Feedback

ICE Comment

 

The Customer Support Element is responsible for three main programs:  ID Cards/DEERS Updates, INTRO (in-processing new members), and Leaveweb.  A detailed description and information is provided below for each program.  To contact a customer service agent, dial 301-981-4141.

 

ID Cards/DEERS Updates Services:  Please note the Joint Base Andrews MPS experiences longer than usual wait times due to high customer frequency (90 min to 3 hour wait times).  We take pride in serving all our customers; however, we suggest that it may be a faster experience for customers to visit another DEERS facility in the area/on-base than to wait at JBA.  There are additional ID Cards/DEERS facility locations in the National Capital Region.  A list of these facilities, their addresses, and hours are below (listed by hours of operation available to the public):

 

All facilities below are closed on Weekends and Federal Holidays.

*Make an appointment at: https://idco.dmdc.osd.mil/idco/locator

*Need a retiree/dependent ID card? JBA MPF has installed two new kiosks for renewing or replacing retiree/dependent ID cards located at the Community Commons and in the BX food court.

Just bring two forms of ID and skip the line!

Renew Your DoD ID Online!

 

Step 1: Fill out the “Application to Renew” form.

Step 2: Sponsor Certify the DD Form 1172 online
Have the sponsor (CAC holder or Retirees can create a DS log-on) access the DMDC website, click "Replace ID" next to dependent name, certify the DD Form 1172 for the dependent who is renewing his/her ID card using this link: 
https://www.dmdc.osd.mil/self_service/rapids/unauthenticated?execution=e1s1
 

Step 3: Sponsor will Submit Pictures of Dependent and 2x Supporting IDs via DoD SAFE https://safe.apps.mil/
- Select "Drop Off"
- List your information in the appropriate spaces
- Select the name and use "Customer Support Box, 
316.FSS.Customer.Support@us.af.mil” (This is the “To Block’)
- Drag over the files you wish to attach to the email

 

* Files required are:

  • Two Supporting Identifications (2 forms of unexpired ID with the EXACT same name, front only).

  • Photo of Dependent for the ID card (passport style, from shoulders up, white/off white background)

  • Completed “Application to Renew” form

- Select "Send"

Step 4: Once the ID card is created, you will receive an e-mail from a Customer Service representative. If you do not receive an e-mail within 5 working days of the date you submitted your file, please contact us to inquire on the status. Once the new ID is created, the old one will become invalid and cannot be used to access the installation.