Joint Base Andrews Military & Family Support Center 


Bldg 1191 Menoher Dr.

Joint Base Andrews, Maryland




Hours of Operation

Mon-Wed & Fri: 7:30am-4:30pm

Thu: 7:30am-12:00pm

Closed on Holidays and AFDW Family Days



ICE Comment

Please remember to contact your Unit Deployment Manager (UDM) or MFSC for questions concerning all deployment briefings.  All briefings are conducted virtually via Zoom.  Please use this link to sign up:

Deployment Assistance Program


Deployment assistance is provided to help DoD personnel and families meet the challenges during the four phases of deployment which include pre-deployment, deployment/sustainment, re-integration, and post-deployment.

Phases of Deployment

PRE-DEPLOYMENT: The pre-deployment phase begins upon assignment to a firm deployment tasking and ends when the Airman departs home station.  The M&FSC’s responsibility during this phase is to provide a standardized pre-deployment briefing, which is mandatory for the deploying Airman and highly encouraged for family members.  M&FSC staff contact family members to inform them of resources and services available if they are unavailable to attend the briefing. 

DEPLOYMENT/SUSTAINMENT: The deployment and sustainment phase refers to the time that the member is away from home station. The member is deployed while the family is “sustained” during the member’s absence.  M&FSC programs and services are available to family members to help reduce stress for the duration of the deployment.  Information is disseminated by the RNCO and other M&FSC staff individually or in groups via consultations, workshops, newsletters, email and telephone contact.

REINTEGRATION/REDEPLOYMENT: The reintegration/redeployment phase begins 30 days prior to redeployment back to home station and lasts up to 30 days upon return. Consultations are provided by M&FSC staff for families at home station and are typically provided in group settings; walk-in consultations are also available.  Reintegration education must be provided within 7 days of return and prior to personal recovery leave.

POST-DEPLOYMENT: The post-deployment phase begins 30 days after return to home station and lasts until 180 days following deployment.  Services provided focus on reconnecting members with their families, units and communities and presenting information to enhance resilience in our Airmen and their families. For information about deployment, please contact your local installation M&FSC.  They stand ready to assist

Deployment Programs & Services



  • Calls may be placed from anywhere worldwide to the Joint Base Andrews operator, (301) 981-1110 (Commercial); this includes calls made to/from the deployed member. DSN info: 858-1110 (DSN); CONUS DSN Country code: 312

  • This service is available 24/7

  • There is no limit to the number of calls that are allowed to a military member or DOD civilian member serving remote tour or who are deployed/TDY for over 14 days

  • When speaking to the operator, state that your call is a Hearts Apart or Morale call and give your name and military member’s DSN number. (DSN number must be provided by the military member initially)

  • Calls are limited to 15 minutes in length, once the call ends after 15 minutes you may call right back if you would like to continue the conversation

  • The member placing the call to the service member does not need to be on an authorized list, this includes but is not limited to spouse, children, parents, grandparents, siblings, aunts, uncles or significant others)

  • Official Duty calls take precedence








  • Use code : MILITARY15 for 15% discount


  • 16 hours of free child care per child per month that your service member is deployed or on remote assignment with an FCC provider

  • 16 hours pre-deployment & 16 hours post-deployment

  • If your service member is deployed for 6 months, you will be eligible for 128 hours of child care per child!

  • Must be used within 60 days upon service members return

  • Contact 301-981-9981 for more information

UNITED THROUGH READING: Connecting with those you love while down range!

  • Video recorded book readings available for deploying personnel

  • All books/equipment provided

  • Available to your child ANYTIME – better than Skype!

***Provided by appointment, contact MSgt Nana Opoku,

Robin Shepard, or (301) 981-7087 to schedule



Like us on Facebook, search Joint Base Andrews Military & Family Support Center



  • Confidential, one-on-one or family counseling to assist members and their families in coping with military and family life issues.  BY APPOINTMENT ONLY

  • Pentagon MFLC- (571) 395-0408; Joint Base Andrews MFLC- (301) 232-8481 or (301) 232-8465;

Fort Meade MFLC- (301) 751-7093


  • Several resources to help with the many facets of military life.  Services, information, and tools available all at the click of a mouse to support our military members and their families.


  • Info on free tickets and events.  Registration for e-mail notifications available at



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