Joint Base Andrews Military & Family Support Center 


Bldg 1191 Menoher Dr.

Joint Base Andrews, Maryland




Hours of Operation

Mon: 0730-1630

Tue: 0730-1630

Wed: 0730-1630

Thu: 0730-1200

Fri: 0730-1630

Closed on Holidays and AFDW Family Days




ICE Comment

About EFMP

The Exceptional Family Member Program (EFMP) is a Department of Defense program offered by all branches of the military.  It is a mandatory enrollment program for all active duty Airmen who have a family member with an exceptional medical or educational need.

Learn more about EFMP at Military One Source.

The program is comprised of three components: EFMP-Medical, EFMP-Assignments and EFMP-Family Support.  All 3 work toward a common goal of providing comprehensive and coordinated support to families. ​









EFMP-Medical supports the EFMP through screening, enrollment and assignment coordination through the Family Member Travel Screening. 


Please Note: The Family Member Travel Screening process has changed. Sponsors are now required to upload their PCS documentation via Q Base, our electronic database. Please register at https://www.afspecialneeds.af.mil. If your current passcode is AU/FT/WG then select Joint Base Andrews and if your passcode is BP/HH then select Joint Base Anacostia-Bolling. Once registered we will approve your access to get into QBASE.  At this site you will be able to identify what is needed for your screening, upload your applications, check the status of your submitted application and more. Once your application is submitted we will contact the sponsor or adult family member if clarifications or additional details are needed. Please note for the following bases: Joint Base Pearl Harbor-Hickam, Joint Base Elmendorf Richardson and Eielson the AF form 1466 D (dental) is currently being waived and is not needed for this screen.


Malcolm Grow Medical Clinic and Surgery Center
1058 W. Perimeter Rd, 1st Floor, Rm 1F22, JB Andrews

For enrollment/disenrollment or reassignment questions:

Special Needs Coordinator: (240) 612-2480
For Family Member Travel Screening (FMTS) questions:
Special Needs Technicians: (240) 857-1464





EFMP-Family Support is provided by Airman and Family Readiness Centers (A&FRC) or Military & Family Support Centers (M&FSC) EFMP-FS coordinators to all DoD ID cardholders assigned to the installation or located in the community. Our mission is to enhance the quality of life for EFMP families.


Military & Family Support Center
1191 Menoher Drive, JB Andrews
EFMP Family Support Coordinators: (301) 981-7087/7088/1967


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Considers the medical and educational needs of the family when it has been determined that the required services are not available at the Airman’s current or projected assignment location. 


Military Personnel Flight 
1414 Arkansas Dr., JB Andrews
Phone: (301) 981-1776

Classes and Events


Please check the FSS Homepage for classes and events.

Respite Care


Each branch of service has a different EFMP respite care program. The Air Force offers 40 hours a month of specialized in-home childcare for dependent children with a moderate to severe diagnosis, along with their siblings. Here is the process for enrolling in respite:

1. Must already be enrolled in EFMP and Q-coded. If not yet enrolled, contact EFMP-Medical at (240) 612-2480 to enroll.
*This must be complete prior to enrolling in the respite program.*

2. Have your child’s medical provider fill out the EFMP Respite Child Care Verification Statement.


3. Email the completed form to AFFCCSystem.Admin-02@us.af.mil where you will be enrolled into the respite program and provided with a list of providers.

4. Interview and select a provider.

5. If you are assigned to an Air Force Base, contact the base Family Child Care (FCC) office to schedule and track hours. ForJoint Base Andrews, call (301) 981-2123. If assigned elsewhere, continue to coordinate through AFFCCSystem.Admin-02@us.af.mil directly.




Air Force




Coast Guard



Joint Base Myer-Henderson Hall

Fort Belvoir

Joint Base Anacostia-Bolling

Walter Reed National Military Medical Center

Naval Support Activity Annapolis

Fort Meade

Fort Detrick



*Not a comprehensive list.

COVID-19 Support


Feeling overwhelmed by COVID-19?  You are not alone.


Military OneSource: 1-(800) 342-9647 https://www.militaryonesource.mil
Offers a wide range of individualized consultations, coaching and non-medical counseling for many aspects of military life wherever you are, worldwide.

Military & Family Support Center (M&FSC): (AKA Airman & Family Readiness, Fleet & Family or Army Community Services) Support includes: financial, deployment, relocation, transition, employment, voting, EFMP, information & referral and more.
Joint Base Andrews M&FSC: (301) 981-7087 Open 0730-1630 M-W & F and 0730-1200 Th
Or find your nearest center: https://installations.militaryonesource.mil


Military and Family Life Counselors (MFLC): Support for service members, families and survivors with non-medical face-to-face counseling on and off installation. Joint Base Andrews: (301) 232-8481/8465


Emergency Financial Assistance Relief Societies:
Air Force: https://afas.org
Army: https://www.armyemergencyrelief.org
Navy & Marine: https://www.nmcrs.org
Federal Civilian: https://feea.org


Military/Veteran Crisis Line: Confidential 24/7 call 1-(800) 273-8255 text 838255 or chat. https://www.veteranscrisisline.net/get-help/military-crisis-line


Employee Assistance Program:
For DoD civilian employees. Call 1-(800) 222-0364 (1-888-262-7848 TTY), or visit EAP www.FOH4You.com or Worklife4you www.worklife4you.com (use code USAF)


National Resource Directory: Still not finding what you're looking for? Try https://nrd.gov


CDC “Manage Anxiety & Stress”


SAMHSA Disaster Distress Helpline (800) 985-5990 or text “TalkWithUs” to 66746
Provides 24/7 crisis counseling and support to people experiencing emotional distress related to natural or human-caused disasters. https://www.samhsa.gov/find-help/disaster-distress-helpline/contact-us
Coping tips for traumatic events/disasters: www.samhsa.gov/find-help/disaster-distress-helpline/coping-tips


NAMI Free Support 24/7 Text NAMI to 741741
Resource Library https://www.nami.org/Find-Support/NAMI-HelpLine/NAMI-Resource-Library
COVID-19 Resources: https://www.nami.org/About-NAMI/NAMI-News/2020/NAMI-Updates-on-the-Coronavirus


Online support groups https://www.verywellmind.com/best-online-anxiety-support-groups-4692353



Parent Training Centers perform a variety of direct services for children and youth with disabilities, families, professionals, and other organizations that support them. To find a Parent Training Center in any State:  http://www.parentcenterhub.org/find-your-center/


Maryland Parent Training Center

The Parents' Place of Maryland (PPMD)

802 Cromwell Park Drive Suite Q

Glen Burnie, MD 21061

Phone: (800) 394-5694 | (410) 768-9100

Website: www.ppmd.org


Virginia Parent Training Center

Parent Educational Advocacy Training Center (PEATC)

100 N. Washington Street, Suite 234

Falls Church, VA 22046

Phone: (703) 923-0010 | (800) 869-6782

E-Mail: partners@peatc.org

Website: http://www.peatc.org/


Washington DC Parent Training Center

Advocates for Justice & Education, INC

1200 G Street NW Suite 725

Phone: 1-(200) 678-8060 | (888) 678-8060

Website: www.aje-dc.org




Child Find is a legal requirement that schools find all children who have disabilities and who may be entitled to special education services.


Maryland State Department of Education
Division of Special Education/Early Intervention Services

200 West Baltimore Street, 9th floor

Baltimore, Maryland 21201

Toll-Free Phone: 1-(800) 535-0182

Website: http://marylandpublicschools.org/programs/Pages/Special-Education/MITP/index.aspx


Infant & Toddler Connection of Virginia

Phone: 1-(800) 234-1448

Website: http://www.infantva.org/


District of Columbia Public Schools
Early Stages Center
1125 New Jersey Avenue, NW

Washington, DC 20001

Phone: (202) 698-8037

Website: https://www.earlystagesdc.org/




Joint Base Andrews Legal Assistance

316th Wing Judge Advocate

1500 West Perimeter Road, Suite 2110

Joint Base Andrews, MD 20762

Phone: (240) 612-5750

Website: https://www.jba.af.mil/About-Us/Units/Legal-Office/


Air Force Legal Assistance

Website: https://aflegalassistance.law.af.mil/lass/lass.html




Disability Rights Maryland

1500 Union Ave Suite 2000

Baltimore, MD 21211

Phone: (410) 727-6352

Website: www.disabilityrightsmd.org

Disability Law Center for Virginia

1910 Byrd Avenue, Suite 5

Richmond, VA 23230

Phone: (804) 225-2042 Voice/TTY | (800) 552-3962 (in VA only)

Fax: (804) 662-7057

E-Mail: info@dlcv.org

Website: http://www.dlcv.org


To find the MDLC equivalent in any state you can go to:





The ARC promotes and protects the human right of people with intellectual & developmental disabilities, along with providing resources and supports. http://thearc.org





Social Security Administration

Website: www.ssa.gov


Medicaid is a federal and state program that helps with medical costs for some people with limited income and resources: www.medicaid.gov


Department of Rehabilitation Maryland

2301 Argonne Drive

Baltimore, MD 21218

Phone: (410) 554-9942 | (888) 554-0334

Website: www.dors.maryland.gov


Virginia Department for Aging and Rehabilitative Services

Division of Rehabilitative Services (DARS)

20 Ricketts Dr.

Winchester, VA 22601

Phone: (540) 722-3453

Website: www.vadars.org


Developmental Disabilities Administration

Low Intensity Support Services – grants to assist adults with developmental disabilities and families with a child with developmental disabilities in purchasing services and/or items to address needs.



Maryland Technology Assistance Program – helps families access assistive technologies such as wheelchairs, low vision aids, adapted telephones, ramps and other home modifications.





EFMP & Me is here to help you effectively navigate through the Department of Defense’s network of services and support for families with special needs: https://efmpandme.militaryonesource.mil/


Military Families Learning Network online professional development: https://militaryfamilieslearningnetwork.org/military-caregiving/


Wrightslaw Special Education Law & Advocacy website is designed to meet the needs of parents, educators, healthcare providers & advocates: https://www.wrightslaw.com/info/dod.index.htm


Sesame Street for Military Families website assists military families and their young children cope with the challenges of deployment and build resilience in times of separation and change: https://sesamestreetformilitaryfamilies.org/


The Extended Care Health Option (ECHO) provides financial assistance to beneficiaries with special needs for an integrated set of services and supplies. https://www.tricare.mil/echo


Hope Connections for helps people with cancer and their loved ones deal with the emotional and physical impact of cancer through participation in professionally facilitated programs of emotional support, education, wellness, and hope: https://hopeconnectionsforcancer.org/


Operation Autism a Resource Guide for Military Families: https://operationautism.org/healthcare/efmp/




The appearance of hyperlinks does not constitute endorsement by the United States Air Force or the Department of Defense of the external web site, or the information, products, or services contained therein. For other than authorized activities such as military exchanges and Services/Morale, Welfare and Recreation (MWR) sites, the Unites States Air Force does not exercise any editorial control over the information you may find at these locations. Such links are provided consistent with the purpose of the web site.

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This is an unofficial DoD website. Eligible users of the Force Support Squadron activities are active duty military, military retirees, reservists, Department of Defense civilian employees and family members of military identification card holders. This website is a services provided as a public service by the Force Support Squadron, Joint Base Andrews and is intended for use by the public for viewing and retrieving information only.